AGCG Genuine
Consulting Group

Cybersecurity • IT Governance

Case Study

Remediation Taskforce for a Global Luxury Group

Context: a global luxury group facing a major backlog of critical vulnerabilities (P0/P1) affecting strategic production and infrastructure environments. Engagement: deployment of an integrated AGCG SecOps–Cyber taskforce, delivered under a fixed-fee model, to accelerate priority remediation, harmonize remediation practices and establish a sustainable security governance model. Result: 92% reduction of the vulnerability backlog within 6 months, improved compliance levels, and long-term integration of remediation processes into the client’s global operating model.

  • SecOps taskforce integrated into client governance
  • Coordinated remediation of critical vulnerabilities
  • Creation of a unified governance & reporting model
Duration
6 months
Impact
-92% vulnerabilities
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Detailed Case Study — Remediation Taskforce for a Luxury Group

Context

The client, a global player in the luxury industry, operating across several continents with a large and diverse application estate, was facing an accumulation of critical vulnerabilities (P0 and P1) within its production and infrastructure environments. The stakes were high: protecting globally recognized brands, ensuring operational continuity, and maintaining the trust of millions of customers worldwide.

Challenges

  • • Managing a complex, large-scale backlog in a sensitive environment,
  • • Aligning remediation practices across autonomous entities,
  • • Ensuring coordination between SecOps, ASM and local IT teams,
  • • Maintaining operational uptime throughout the effort.

AGCG Approach

To address these challenges, AGCG assembled a specialized taskforce blending strategic steering, technical expertise and multi-stakeholder coordination. The approach was structured around three major phases:

  • • Phase 1 – Scoping & Governance: in-depth backlog analysis, criticality-based categorization, and construction of a tactical project plan integrating business and operational constraints.
  • • Phase 2 – Execution & Technical Remediation: progressive remediation of system and application vulnerabilities (OS, middleware, databases) in close collaboration with local teams, while maintaining high service availability.
  • • Phase 3 – Sustainability & Knowledge Transfer: definition of structured treatment plans, formalization of compensating controls, and methodology transfer to the client’s SecOps teams.

Steering & Coordination

The engagement was led by a senior cybersecurity consultant supported by three SecOps administrators', under a fixed-fee, results-committed model. A monthly steering committee enabled progress tracking through KPIs and milestone validation. Operational coordination relied on:

  • • Weekly SecOps / ASM / IT meetings to adjust planning,
  • • A consolidated vulnerability & remediation dashboard,
  • • Completeness, compliance and efficiency KPIs measured at each sprint,
  • • Fluent communication between internal teams and the AGCG taskforce.

Results

  • • 92% reduction of the vulnerability backlog (P0/P1),
  • • Compliance significantly improved across entities,
  • • Harmonized remediation practices across all environments,
  • • Structured remediation governance embedded into the operating model,
  • • Strengthened collaboration across SecOps, ASM and IT teams.

This transformation enabled the group to regain full control of its vulnerability landscape, reduce exposure windows and reinforce operational resilience across strategic activities.

Why This Case Is Representative of Global Players

This situation is not unique. Large international groups — especially those with diversified digital assets and autonomous business units — frequently experience:

  • large-scale vulnerability backlogs,
  • inconsistent remediation practices,
  • limited visibility across subsidiaries,
  • low prioritization by local teams,
  • insufficient coordination between SecOps, application teams and production.

By applying a structured and operationally grounded methodology, AGCG Genuine Consulting Group enables organizations to drastically reduce their backlog while reinforcing long-term resilience.

AGCG Key Differentiators

  • • Proven backlog remediation accelerators,
  • • Integrated SecOps–Cyber expertise,
  • • Fixed-fee model ensuring predictability and commitment,
  • • Strong multi-stakeholder coordination capabilities,
  • • Executive-ready reporting & KPIs.

Conclusion

Reducing a large-scale vulnerability backlog requires far more than technical patching. It demands governance, prioritization, coordination and consistency across all technology, SecOps and application teams.

Through its structured, results-driven approach, AGCG Genuine Consulting Group enabled this global luxury group to restore control, drastically lower cyber risk exposure and embed sustainable remediation governance across all entities.